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TERMS OF SERVICE (on thanhsimone's website)
The following provisions lay out the general terms and conditions of sale regarding items for sale on the website. (thanhsimone.com)
Between,
The company: THANHSIMONE COMPANY LIMITED
Registered under number: 0317858333.
Location: No. 32 – Tran Ngoc Dien str. – Thao Dien w. – Thu Duc City – Ho Chi Minh City – Vietnam.
Email: contact@thanhsimone.com
And,
The customer: Any non-commercial, natural person who has reached the legal age of majority, having the legal capacity to sign a contract, making a purchase on the website.
Article 1
Object
The purpose of these terms is to define the conditions for long-distance sales exclusively between the “thanhsimone” brand and any natural person who has reached the legal age of majority (the customers) making a purchase on the website.
The present conditions are written in English and translated to Vietnamese.
Article 2
Prices
The prices applied to the products are displayed on the website and confirmed with the customer upon confirming the order.
The prices of products are shown in VND with VAT excluded, excluding the delivery costs. These costs will be shown in the shopping cart at checkout.
We reserve the right to modify our prices at any time, but we commit to applying the rates shown on the website at the time of your order.
We inform you that in the case that there is a price listing error, where the price is extremely low, whatever the reason (computer virus, manual error, technical error) the order, despite our validation, will be canceled. You will be notified of the cancellation as soon as possible. You will then be able, if you wish, to redo your order with the correct price.
Article 3
Order
All products designed by thanhsimone are handcrafted and made when customers place an order (pre-order) on our website.
You need more advice about products and services, we are always ready. In case you need to change the order, please contact us for the best support:
Email: contact@thanhsimone.com
We are willing to exchange another product in case of defective or wrong item(s) received in your online order. In case the ordered product cannot be exchanged, we will replace it with another product of equivalent value.
We do not accept returns or refunds.
Note: Please pay the costs incurred during the product exchange process.
Order Confirmation
Within 24 hours of making the order, the customer will receive a confirmation email with: - record of the order - the details concerning the items ordered - the total price - delivery costs - calculation of shipping and delivery dates - the chosen method of payment.
We reserve the right to invalidate the order for: - abnormal or fraudulent complaints, - unusual orders regarding quantities ordered, - ongoing dispute(s) with the customer, - suspicious billing information used.
Article 4
Payment
We do not require customers to provide personal payment information that is confidential when making payment. Payment methods include:
- At the store: cash, bank transfer, cards.
- On the website: bank transfer, pay via PayPal when placing an order.
Currently, the payment methods including:
- Payment via Bank Account (bank transfer):
Bank: Account Number: Account Holder: LE THI THANH
- Payment via Paypal
- Payment by Cash
Article 5
Delivery
We accept to deliver nationwide in Vietnam by delivery services and overseas by the DHL delivery service.
Depending on the price list provided by the delivery service, we have average fees for each area. See details in the checkout section of your shopping cart.
If you are in Ho Chi Minh City, you can come and receive the products directly at our store: No. 32 Tran Ngoc Dien – Thao Dien – Thu Duc - HCMC - from 10 am to 06 pm.
All products designed by thanhsimone are handcrafted and made when customers place an order (pre-order). An estimated timeline for each product type: - Bag: 07 – 10 days - Wallet: 03 – 05 days - Accessories: 01- 03 days - Custom-made: 30- 60 days
So, the time to receive the order includes order confirmation time (01 day), order fulfillment time and delivery time to your area. You will receive a notification when the order is finished and be ready to deliver.
In case you want to take the product directly from the store, we will send you a notification when it is completed.
Any irregularities concerning delivery such as: damaged package, missing products, degraded products, products not in compliance with the order,…
Must be reported after receiving the order, and by email to this address: contact@thanhsimone.com
Article 6
Return & Refund
All products designed by thanhsimone are handcrafted and made when customers place an order (pre-order). This
is to avoid waste and overproduction.
We effectively use available high-quality leather resources to create and produce on demand (pre-order and custom-made), contributing to improving environmental impact.
The transfer of the risks of loss and damage to the customer takes effect after delivery and when the customer receives the product.
We are willing to exchange another product in case of defective or wrong item(s) received in your online order. In case the ordered product cannot be exchanged, we will replace it with another product of equivalent value.
We do not accept returns or refunds.
Article 7
Warranty Policy
Each product from thanhsimone is carried our creativity and passion with the handiwork. We formed a lifetime warranty for technique and no warranty for leather. A policy is applied to products with the brand logo stamped on them.
- The warranty provided shall apply to the product has: + Technical errors (seams, warped products...) + Defects in attachments (threads, glue, buttons, zippers, clasps, eyelets, decorative details…) - the replacement item may not be the same as the old one.
- The warranty does not apply to the following cases: + It is used in the wrong way, scratches from carelessness, from pets or sharp objects… + It is worn out in extreme conditions (intense temperature, high humidity…) + It is damaged because of improper repair or lack of caring.
In cases of the product not being in the warranty, depending on the conditions of the product, we can figure out the best way to fix it. Please pay the costs incurred. Please contact us for better support.
Article 8
Personal Information
Information submitted by the customer on the website is needed for processing and delivering orders, are reserved exclusively for us and our partners.
The customers can subscribe to the thanhsimone’s newsletter provided by the brand. The customer can unsubscribe at any time by clicking on the link provided in every issue.
Article 9
Intellectual Property Rights
All components of the website, whether visual or audio, including its underlying technology, are the exclusive property of <thanhsimone> and are subject both to copyright protection and protection afforded by provisions regarding trademark and patent rights.
Reproduction in part or in full of any of these components whatsoever, on any medium whatsoever, and for any reason whatsoever, without the prompt and prior consent of <thanhsimone>, is strictly prohibited.
Article 10
Case of force majeure
In case of force majeure as defined by current law, fulfillment of <thanhsimone> services will be suspended in whole or in part. Force majeure means any external, unpredictable, and insurmountable event preventing us from executing its contractual obligations.
We commit to informing the customer as soon as possible.
Article 11
Amendments
These present terms shall be applied as long as they appear on the website www.thanhsimone.com.
We have the right to change them at any time. The new terms will be applied only to orders placed after this modification.
Article 12
Disputes
The present terms are governed by current Vietnamese Law.
Any dispute arising between the parties from the interpretation or implementation of these terms will be decided by the commercial court in case the parties are unable to have a friendly settlement.
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